Press question mark to learn the rest of the keyboard shortcuts. To reach out to the right contact person our suggestion is to use the contact form on the local website. I just went through the process. Dont forget to indicate the name of the product and your country. The Madura Plus is also fry pan-heavy. I give one star because I cant give zeroWe purchased 2 pans and after a few times of use in slow cooking they started to become brown and sticky.I sent the pics over an email as they have warranty (apparently but it doesnt exist that), and they say it was our fault overheating the pans and the warranty doesnt cover that!The worst brand and the worst customer service I have ever contacted in my entire life!We will never purchase again, and we will never recommend it to anyone!!! Clean up is so quick.. Business Profile for Zwilling J.A. Henckels Canada Ltd I tried another browser to see if the Contact Us form is working. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. However, just like most standard warranties, they are subject to conditions. Our HR team will get in touch with you once they examined your documents. Zwilling Cookware Reviews: What Do Customers Think? With a ceramic coating that lasts 50% longer than the brands previous model, its also 3x more durable and safe for use with metal utensils as its 10x more scratch resistant too. Thanks to a thick, aluminum core, these versatile pans are fast-heating and boast an even cooking surface. Just keep in mind they don't seem very organized. Relevant information for investments in Henkel's shares and bonds. This post answers all your questions about seasoning stainless steel pans. If you do not wish to keep your order, it can be returned for a refund at your convenience. I made a purchase and the items arrived broken 3 different times, once I finally got the completed set, upon cooking with them they broke. In this case please read if your patent meets our requirements. Zwilling J.A. If you face the same issue, simply use the number above to call up Zwilling for your queries. Just read the reviews. The way each line of cookware performs varies, but the Clad CFX line is known for its quick and even heating, stay-cool handles, and oven-safe capabilities up to 400F. Anyone can write a Trustpilot review. /resource/themes/musterseiten/css/wp_landscape-213102-64.css, Compliance Whistleblower Process and Compliance Hotline, List of ingredients according to the Detergents Regulation. Other customers agreed, writing that theyre easy to cook with and clean and they enjoy how well the nonstick works. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) 20% off on Any Order at Zwilling. Disabling it will result in some disabled or missing features. Add enough packing material to make sure that the product is secured well in the box. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. Never again! I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. You can browse the database for the product name, your country and your language. Zwilling (for Italy): the worst customer service EVER! Culinary Insider program terms and conditions. The Zwilling warranty applies only to products that were purchased in the United States. When your blade cracks on you $150.00 knife; replace it. My knife arrived two weeks ago and they couldn't verify that it arrived. All my products are as described and of good quality, looking forward to ordering from you again. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). I said I wanted a refund when I sent it back because I did not like the item. It goes against our guidelines to offer incentives for reviews. So my advice to you potential online shoppers, thinking about order online for Zwilling Canada products?? Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. huh? Provide your account email address to receive an email to reset your password. Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. The Clad CFX line is made from stainless steel with a ceramic nonstick surface and its one of the brands options that can withstand the most heat in the ovenup to 400F. You can contact Zwilling's customer service if you have any questions regarding Zwilling's warranty questions. Their customer service is atrocious. So queries cannot be submitted. Free 4-Piece Set of Pan Protectors. Please turn it on so that you can experience the full capabilities of this site. ZWILLING J.A. Henckels Reviews | Read Customer Service Reviews of Dialog with the public is important to us! All the companies refund 5-7 day. Contact Us within 5 days. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. Today and for generations to come. June 7 - no response from Zwilling. Thankfully, everything is on sale. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Culinary Insider program terms and conditions. You will also find a link to the brand website, where you can find more details about the product you are looking for. 2023 Trustpilot, Inc. All rights reserved. Zwilling A.J. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570 Title (Optional) Mr. Mrs. Ms. Subject First Name Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. The Submit button is not made clickable. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. Any experience with Zwilling customer service? Shipping was over half of what I paid for these items. It also analyzed reviews to verify trustworthiness. Why should I waste my money and time because theyre technical issues! REMOVING THE BURR. Your browser's Javascript functionality is turned off. On many brand websites you will also find links to online shops where you can order the product. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. This page works best with JavaScript. Amazon.com: Customer reviews: ZWILLING Fresh & Save Vacuum Sealer Id rather they cancel all of the order! Prying up some pavers in the garden? Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. I tried to contact Zwilling through their Contact Us page. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. I would never purchase anything from this company, regardless of whether the product was even good or not. The customer service staff can also be . For my final stop, I checked out the Motion 10-Pc Set on Bed, Bath & Beyond. ZWILLING Spirit 3-Ply gets you in the mood to cook. Through our brands and technologies, across our teams around the world. 800.438.8898. Zwilling USA responded the very next day with the method of sending back the warranty return. Heres a Zwilling Cookware review for the collection to help you get to know it a little better: These pots and pans are the nicest set Ive ever owned. Whats included with your Zwilling Cookware depends on what you buy. Zwilling also advices for safety purposes, not to attach any sticky and adhesive materials on the product. It is easiest for us and speeds up the process if you choose the form for the category of the product: Henkel Adhesive Technologies or Henkel Consumer Brands. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. Select your product; Submit your name and email; Confirm your details; . After they received the item, no refund appeared on my credit card. Dont do business with this company. Contact our team! $300 knife feels like a $50 knife, no weight at all. Its straight cutting edge ensures powerful, precise cutting. I consider it my duty in this Zwilling Cookware review to help you decide if our featured brand is right for you, so Ive included two other great brands here to check out. According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. . Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility.