If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Click Start, click Control Panel, and then double-click System. Sometimes an error message will appear, and sometimes it wont. Sound Choice to output sound over the remote connection only, on this computer only or both. thanks for leaving the comment. Lock the streamer settings using Splashtop admin credentials. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. and our Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. I found this post while researching how other people have fixed the problem. At least that almost makes it possible to use the system. Operating system not responding. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Run FlexiHub on the virtual desktop, and login. Now, when Windows is loading with the spinning dot on the display, press and hold the power. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. After LastPass's breaches, my boss is looking into trying an on-prem password manager. If not, its a quick learning curve. Was this reply helpful? My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. For disconnect issue when switching users, we can't reproduce the issue in-house. After that, all you need to do is plug in your mouse and it should start working! done in the video is exactly as described. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. If youre already familiar with the iOS interface, then this should be very easy to pick up. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Users will find the taskbar located at the bottom of the office computer. 6. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. Copyright 2023 Splashtop Inc. All rights reserved. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. We dont have this problem inside the FW with any combination of machines. Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. The Addon "3dxInventor" is NOT installed. Simply close the app, and it should work upon opening it again. Splashtop is a remote access tool that enables remote workers to access and control their office computers. For more information, please see our Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. GoToMyPC vs Splashtop: Full Comparison in 2023 Welcome to the Snap! Sadly, 720px is the highest resolution currently supported by the driver. THAT is why your response frustrated me.Gregg. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Is Your Wireless Mouse Not Working? Try These Fixes - Tech News Today Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. How To Use Your Ipad As A Second Monitor On Windows Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Geez, you may as well have recommended trying to open Excel without issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Automatically lock remote computer when disconnected. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. This is what fails at my client's office to their Win 7 computers. Cant you just use VNC or something similar? GoToMyPC. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. With Remote Desktop as a published Citrix app, though, its been grating. That would be the only reason I can think of for someone to say that. I hope this works Ill know in a few hours/days. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Now, reboot your system. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Lock the remote computer's keyboard and mouse while in session. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). vice versa. Step 2: Tap the power button to turn it back on. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. can you use VNC? thank you !!!! Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Running remote support sessions from a web browser isnt supported. Can i hook up a mouse to my ipad pro - Best Online Dating Site - Free I thank God everyday you were born. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Mouse Not Detected or Working in Windows - Computer Hope Thanks again for helping to uncover the corner case win7 issue with terminal switching. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). 2. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Splashtop - Datto Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. After they install and run the app, the experience is the same. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. 1. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!!