Fill out this form and one of our agents will follow up on your request. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Most activities involve water and your camera might get wet. If youre a minor, you can ask an adult to drive you. They are encoded directly from cameras with high resolution. It is important to confirm your transportation service at least 48 hours in advance. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. We dont have teachers or students discounts. My daughter also couldnt get enough of the steak tacos at Las Playas. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. No, this is why we advise you to bring one with you. They are encoded directly from cameras with high resolution. At what time can I call customer service? How many times can I download my photos with my download code? Each photo downloaded is a JPG file, and the videos are MP4. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Do you have scooters on rent inside the park? Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. Children must present ID from school with address in Quintana Roo, or school report card with photograph. more. Does Xplor offer activities for children older than five years old? From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. The photos of you and all your companions in a single package for you to fully enjoy your visit. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. What is your Cancellation/ Refund policy? Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. It is important to bear in mind that most of our activities need constant physical efforts. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Xel-H Within Mexico. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. Only adult individuals aged 18+ are allowed to drive. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? The staff were very friendly and the room was clean and cozy. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. For more information, please consult our list of products and services found in the price list section of our website. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Prices and availability subject to change. Due to the nature of the product we offer, you always have the possibility to view the photos. I made a habit of spending the very early mornings on my balcony in the hammock. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. Valet parking, a 24-hour business center, and a garden are also offered. How much time do I need to visit all the spots in the Park? one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. No problem! Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. You can purchase with a credit card or PayPal. We can provide it to you if you have your purchase receipt. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. We are here to serve you and to meet all requests, questions or suggestions you may have. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. Solidaridad, Quintana Roo, Mexico. Taxes and fees that are shown are estimates only. I have sent multiple difference emails requesting assistance with no response. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. If I book for a specific date, can I change it afterwards? In our venues, life merges with art. 282. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Copyright Experiencias Xcaret Hotel S.A.P.I. If you want to check our current promotions, visit here. Months without interest, only with major participating bank cards issued in Mexico. (01152) 55 4163 7327 Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. The ramen at Xin Goa was excellent as was the fried rice. *Original Review Below*!!!!!! Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. What can I do? The use of the Photo . The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. What happens if I didn't bring along the credit card used for payment? 3.9/5 Very Good! What are the payment methods to buy online? Lock in the lowest price from these sites. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. "Its a great place to stay . Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What types of files are the photos that are downloaded? It is essential to arrive 15 minutes before the time of pick-up. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). This luxury hotel features a casino, a full-service spa, and a nightclub. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. (01152) 55 4163 7327 Yes. Can somebody on a wheelchair access the Park? . +1-888-675-2083. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. But. Outside Mexico. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. 5th Ave 10. DoubleTree by Hilton Hotel Boston Bayside - Boston. By continuing to browse the site, you agree to the use of cookies. The Rafts circuit is 342 yards long. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Depending on the operation, transfer could be in a van or luxury bus. No, we only accept IFE. Promotion valid only on websites and Customer Service Centers. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. 800 006 FOTO (3686) We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Their eco-integrating design and premium amenities make them unique.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. New activity: Underground Expedition. Presentation of a valid ID card at our counters is mandatory. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. Is there any type of refund and/or cancellation. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. The product is available to purchase at least 24 hours before you visit the park or tour. Within Mexico. We had a fantastic lunch and swam in both the pools and river. How do I open the ZIP file when I download multiple photographs? HOTEL XCARET ARTE. Doubletree by Hilton Nashua : 2 Somerset Pkwy.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. It was a fantastic location for us. No, only Tour option includes round transportation from Cancun and Riviera Maya. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Can I enter with food or drinks to Xplor? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You don't have to worry about your phone or asking ppl to take pictures for you. I'm allergic to gluten, is there anything I can eat at the restaurants? Is there any type of refund and/or cancellation? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. All your photos at the best price! Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Exact pick-up time will be confirmed when making your purchase. And we are going back again. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? 1.- Enter your download code. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. No one was watching him, and yet, he smiled the whole time. Is there any type of refund and/or cancellation. We are sorry but no. You just press the yellow button and stand wherever the feet are and you got your picture. I feel like we had no idea what our "magic wristbands" did at the resort. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. Play it safe and take your own photos with I would have.More. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Are there any special prices for children? Refund will not be granted under any circumstances in this case. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. If you purchased online you have access to the special ticket booth. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Does admission include transportation service? Restrictions apply. Doubletree Hotels Middleton hotels are listed below. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Occasionally, birds would land near him and hed speak to them or laugh at them. Strike your best pose, smile and take as many pictures as you want during your visit. The experience of living Mexican art . 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Yes, you can contact the photography customer service center. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. de C.V. | . What payment options are available to buy my ticket or tour? Swim in the 437-yard stalactite river inside ancient caves. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Wyndham Boston Beacon Hill. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. Play it safe and take your own photos with I would have. They did an AMAZING job with the photos at all 5 parks . and that option in not available via online purchase. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Plus having free shuttles to all the parks was a major win that my whole family took advantage of.