waitrose interview process 2020 waitrose interview process 2020

TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. I am available to work whatever schedule I am given and am happy to work overtime as well. You must also feel as though this is a good fit for you. I ended up winning 7 of the 12 contests! We coach each other on sales techniques and share success stories. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I explained the situation to my teacher when I got to class. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Waitrose Interview Process. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. The process took 3 weeks. Stupidly hard questions for the role - it was like I was interviewing to be CEO. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. I am also open to additional hours when I am not engaged in my college classes and coursework.". I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Full Suggested Answer & Detailed Response, Question 7, "I am happy to comply with any reference check required. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. You want to avoid saying you have nothing to learn from Waitrose. I have worked in a leadership role for five years and always lead by example. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Q6. ", "Thank you for asking. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Focus on describing your written and verbal communication skills. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. I am a social person and enjoy making my customers happy.". Assure the interviewer that you can commit to a wide range of hours. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. How would you manage food temperature in the freezers/ fridges? ", "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number.". There is no reason why you should not hire me.". My most challenging position was with Company ABC. Be the first to find this interview helpful. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. Really welcoming and straightforward, the interviewer was friendly. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be thoughtful and draw upon the research you have done on the company. We do this by creating interview questions that we think you might be asked. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Q12. Interviews. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Tasks required are mainly focused on show how you can organize stuff. This is your opinion, and you can answer how you would like. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). Waitrose is the one of the biggest Supermarket company in the UK. It is also good to have copies for the interviewer if they would like a copy for their file. You will stand out as a stronger candidate if you reply that you motivate yourself at work. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. A part of being a diligent employee is ensuring you are always on time and present when expected. The more you can find out about Waitrose, the better. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I understand that retail can be challenging because of the multiple personalities you are faced with daily. I want to learn the fundamentals of sales and become comfortable with both sides of the business. It was fast and easy, asked several questions and had a group part before. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". The questions were easy to answer on the spot and required little to no preparation. If you hire me for the position, you will not be disappointed in my performance. Tell the interviewer why this particular job duty excites you. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Your questions and answers helped me tremendously to land my first Tech job. We worked together for a couple of overtime hours that day and were able to catch her up on everything. The interviewer wants to hear that your references will positively describe you. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Every employer should know how each staff member is best motivated. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. ", "This job will fit perfectly surrounding my school schedule. If you disable this cookie, we will not be able to save your preferences. "I am prepared and committed to working the hours listed in the position's job description. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. They asked basic questions which were simple and easy to answer. If you are successful you'll be asked to select interview date. Let the interviewer know if you have not worked in a competitive work environment. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Stupidly hard questions for the role - it was like I was interviewing to be CEO. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. I hope once I complete my education that, I can be given full-time hours for the summer. Felt like a formality rather than a real test of an interview. Describe what type of environment you feel most productive and happy in. Describe a stressful situation at work and how you handled it? Loss prevention initiatives are incredibly important in the retail sector. Company Information. "Yes, I do have a question. Fox News host Tucker Carlson argues Democrats don't care who occupies elected office as long they can have power on Friday's broadcast of 'Tucker Carlson Tonight.' The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How would you deal with an angry or frustrated customer in store? If you have past performance reviews or letters of recommendation from your references, review them before your interview. "I have researched your core values online and feel your values align with mine to a tee. The changes were implemented, and the company saved $15,000 in the first month. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. I applied online. If the organization implemented the change, describe the results from that change. Asked 24 October 2017. There were scenario based questions but with lots of others stemming off them. If there is anything in your schedule that may hinder your availability, be sure to address this. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. Interview. 1 community answer was added by Lauren McCabe on October 31st, 2019. ", "I have been in an unofficial leadership role for the past three years. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Thereafter, its just 27+vat per month. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. It was fast and easy, asked several questions and had a group part before. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. However, small perks are always nice to have!". I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. They just asked you standard interview questions that you would know. Good process overall. Then once got through that stage. I am geared for healthy competition, so when we had contests, it greatly motivated me. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Be complimentary of yourself - now is not the time to be super humble. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. Asking the right questions and very brief. "My ideal employer brings charisma and passion to their work. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". The main thing the hiring manager wants to hear is that you are responsible and organized. Perhaps another store in future. Salary questions can be a bit tricky. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role. I interviewed at Waitrose. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. Being flexible in your schedule is valuable as a retail-based employee. Customer service is vital to a company's success. What skills do you possess that you think would be an asset to our team? Talk to the interviewer about your interest in gaining a leadership role down the road. Tell us about yourself? ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". I was invited to a teams online call to talk with a manager, and basically have a virtual interview. This position was also my favorite because it was such a great challenge. This online course will instantly be free for you to access for 30-days. Rest assured, I am reliable and always come to work on time. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? We have eliminated all risk for you. How would you manage food temperature in the freezers/ fridges? They just asked you standard interview questions that you would know. I have an excellent letter of recommendation if you would like a copy for your records. You can ask the interviewer to describe their management style if you wish. Very detailed o line application process. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. Common stages of the interview process at Waitrose according to 42 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Q4. "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role. Common stages of the interview process at Waitrose according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I believe a management role with Waitrose would be a great next step in my career.". Finally, we have eliminated all risk for you. I did not miss one work day last year or the year before. After describing the environment you dislike working in, end your response on a positive note. Q1. I'm 17 and after reading other peoples experiences on here, I thought I would post mine just to help others So I applied online and got an email asking whether I would like to go for a group . For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. There were scenario based questions but with lots of others stemming off them. Learn more here. Talk to the interviewer about your past year's attendance at your previous job. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. ", "If a coworker failed to show up for their shift, I would pick it up if possible. Q8. If I were an associate, I would report the incident according to company protocol. "I have worked with many personalities and management styles with great success. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. My written communication skills are exceptional, as well.". ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. Share with the interviewer how you would like to be recognized for your hard work. Thank you for sharing. I like to know that my efforts are noticed from time to time. Had to do a task, too. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. Was quite a while ago now. I like to be pushed beyond my boundaries. We are using cookies to give you the best experience on our website. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. ", "I dislike working in an environment that is hostile and negative. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. "I have reliable transportation. The complaint steps literally saved me for my interview earlier, thank you!!:). ", "Yes, I have extensively researched your company and closely identify with your five core values. If you have suggested change in another area of your life, use that example in your response. Merely share that you have the means to get to work consistently and on time. If unsure where the company stood on a return, I would ask my manager for clarification.". The interview was quick and simple. You will be better prepared to answer the question if what they wrote is fresh in your mind. I cannot work in an environment that feels negative or toxic. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. At the same time, Waitrose provides an environment for professional growth and mentorship. ), UPDATE: I got the job offer.THANKS Richard . I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. She had a stroller, a couple of kids, and a lot of bags to carry. "Last week, my manager had not completed the schedule for the following week. Focus on reviewing Waitrose's return policy before your interview. Sales contests, for example, are a great way to motivate me.". So many notes already, would have went into this interview the wrong way. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. The interviewer asks this question to see what type of employee you will be if hired. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. I have worked in retail for the past three years and love interacting with customers. There is no wrong answer as to what you want to learn if hired at Waitrose. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. ", "I hope never to be late! Very detailed o line application process. I have some photos on my phone of displays I created if you want to see them. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. And second, are there any required qualifications you do not see on my resume?". After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. If you have worked in another industry, describe your job's most challenging and favorite parts. ", "I think uniforms are a great way to provide a feeling of unity in the workplace. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. 2. Stupidly hard questions for the role - it was like I was interviewing to be CEO. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. I have three copies of performance reviews and letters of recommendation for your file if you would like them. Which all went well. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. Many retail-based organizations require their employees to wear a uniform. It was fast and easy, asked several questions and had a group part before. Interview questions and answers were first added on July 30th, 2018. What is your most important success so far? First, when would you like to have this position filled? You may or may not like performance incentives. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. The job description should have prepared you for the shifts you will be asked to work. Which all went well. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! Discuss with the interviewer how you ensure that your customers receive the best service from you. I would tell my manager immediately. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview. He is about to become a wealthy quarterback, but at that time he wanted to sell Philadelphia on why he is the guy they need as a leader. This online course will instantly be free for you to access for 30-days. First is the psychometric tests followed by a group interview and then a solo interview. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Focus on giving the exact number of days you missed work and why. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. Positive Experience. Waitrose interview details in Ipswich: 11 interview questions and 7 interview reviews posted anonymously by Waitrose interview candidates. Then once got through that stage. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. Full Suggested Answer & Detailed Response, Question 9, These can include telephone interviews, video interviews, face to face interviews and assessment centres. There is a fine balance between being accommodating and being a pushover. You had a group task to do, and then an individual interview with a manager. "I had zero unexcused absences last year. My dad got rear-ended one time when driving me to school. Full Suggested Answer & Detailed Response, Question 5, I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. ", Written by Krista Wenz on September 13th, 2022. My criminal record is clean, but I did have poor credit two years ago. You will get the best work from me if I am being treated with respect and feel appreciated.". At Waitrose, we pride ourselves on delivering outstanding customer service and care. Really welcoming and straightforward, the interviewer was friendly. If you take the bus or ride a bike, that works too! Super nice interviewer and easy questions. Yes, I do have a couple of questions. Honesty is incredibly important when working with cash transactions and valuable merchandise. After this discusses hours I was available to work and when I could start. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. I am easily encouraged, and my best reward is knowing that my hard work is noticed. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. "I have a lot of qualities that transfer well into a retail-based position. The answers to the FULL LIST of interview questions featured on this page. Be diplomatic and refer to company protocol in these situations. Be sure to avoid sounding self-righteous in your answer.