dollywood refund policy covid dollywood refund policy covid

And for new and existing bookings created by Jan. 31 for any sailing . . VisitDollywood's page,Dollywood's Splash Country pageorDollywood's Destination Map. TimeSaver Passes allow you expedited access to lines at select* rides. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. You can access them from the order History module within your account though. RV parking lot is not available for overnight parking or camping. dogs). Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. Review tags are currently only available for English language reviews. Please stop by Guest Services to pick up your raincheck before you leave the park. By. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. We were able to access the theme park today and put together some thoughts on this . Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Without a reservation, we cannot guarantee there will be availability on your day of visit. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. Weapons and alcoholic beverages are not permitted on Dollywood Property. Please visit the Account Overview page. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Please note that changes may occur at any time, based on available public health information. Updated as of July 25, 2022. Purchases of $25 or more as well as fragile or oversized items from our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day.Simply let the merchandise Host know that youd like to use Package Pickup. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. If you are already logged in, the word Account will appear in the upper right. Passholders are required to have aMy Dollywood Accountwhen purchasing online. *A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. 2700 Dollywood Parks Blvd. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. The park is only allowed at half capacity. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. I never saw or heard anyone remind visitors to keep their mask on. We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Groups refunds will be given in the same manner that payment was made. Airlines currently offering travel flexibility Every season brings new experiences! Show schedules are typically published no later than two weeks in advance, but are still subject to change. My biggest issue was just the waiting in line. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. We will contact you through email with return options if your item is recovered. We are excited that you are interested in purchasing a new Season Pass! Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Please call us at (888) 428-6789 for more information. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Yes! Tickets must be unused and not expired within 90 days of purchase. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . If this occurs, please return any forfeited comp admissions/meal vouchers. Coronavirus. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Smoky Mountain weather is very unpredictable. Lost and Found opens one hour after park opening and closes when all guests are out of the park. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Dollywood & Dollywood's Splash Country will issue a rain check if the length of your visit is negatively impacted due to weather. Disability license plate or hang tag must be visible. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Dollywood's Splash CountryYes. Please contact our office at (888) 428-6789 to change your visit date. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. Airbnb lets its hosts pick from a range of cancellation . The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. They must care more about money then their patrons, because there was entirely too many people at the park. Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Please see ourGroupssection for more information. Tickets must be upgraded on the day of your group's visit only. Standard parking is $20 per car or $25 for oversize vehicles like RVs. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Joey Buck, park chaplain for 12 years, said Sunday services at the . Please ask any host for assistance. This length of time in line with no one being reminded to wear a mask was not acceptable. We cannot honor out of state tax exempt forms. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Please note that changes may occur at any time, based on available public health information. DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Frequently Asked Questions. Go to the Season Passes page on dollywood.com. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Be attentive to your surroundings.