That clearly didn't happen bc I received NO TICKETS! I am very disappointed in not being able to attend the show. 10.1K Ratings. They take your money, and you have no valid tickets. The tickets were in TTC3 seats 30 and 31 in corner. Going to more events with Vivid Seats gets you to more events. What kind of scam is this? 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Save. He was absolutely fantastic at his job. I had to buy either 1 or 3. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. . . Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Ultimately, hung up on me. We launched @recap.email and legal webhooks. We absolutely value your feedback and apologize for the stress this may have caused you. None of the options worked for us NEVER will I use this company again. Customer service would not help since the event was technically postponed and not cancelled. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! These were special seats, including dinner and first 2 rows on the dirt. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. We'll get you there. I paid $322.17 for 3 seats. I just want the tickets I spent my hard earned money on. Its not final unless I had the tickets available which I didnt. Her personality was fantastic and the whole experience was just perfect. Share your photos and videos with others to prove the truth of your words. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. The following is a chronological timing of the events that occurred: Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid Seats ranks 25thamong Ticketssites. I feel that you overcharged me. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Original review: Feb. 9, 2023. Finally got my tickets and had a great time speaking to the very helpful gentleman. I will always use vivid seats when getting my tickets. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. greenthumb47 , 2022-08-02. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. My experience is consistent with those reported on BBB. I do expect a responce and an apology for this overcharge. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Providing an exceptional buying experience is something we want all of our fans to experience. He was very knowledgeable and courteous. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Do not trust Vivid Seats!!!! There was some type of electronic glitch. The person the ticket was for has since died. The 21st was spent on the phone trying to aquire our tickets. Sign up to receive our free weekly newsletter. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Do not use Vividseats!! Unsubscribe at any time. It goes against our guidelines to offer incentives for reviews. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. We understand it's frustrating when events are postponed. Vivid charged me 78 dollars for a 30 dollar ticket. Desired outcome: This is clearly a loophole being used often by venues to protect these ticket scammers. The Insurance is not included. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I will never use vivid seats ever again. I someone needs to hold ticket brokers responsible. Please refund me the differance between what you charged me and what the tickets actually cost. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Scammed!!! Disgusted. We have a 100% Buyer Guarantee. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. All for the seller, not for the customer. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I do expect a refund of the differance that the seats should sell for. After all, I selected that I wanted "2" tickets not "1". This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. The third party did not send us the electronic tickets. BS. If there is more I will do that as well lost time and money. It went to automated system and never got a person to talk to. Products used:Tickets for an upcoming football game. Order number [protected]. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats ranks 27th among Tickets sites. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! They deserve to go bankrupt as they cost me $800. I asked to print the tickets for my group but was told I had to use the electronic system. Contact Us About The Company Profile For Vivid Seats LLC. Agreed! Gain trust and grow your business with customer reviews. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? They refuse to give a refund due to sending the tickets prior to showtime. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Desired outcome: Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Its not right that they say they have no control over the seller. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Vivid Seats is a trusted and reliable way to buy and sell tickets. Vivid Seats has not responded to my email. Had rented a room just for this event. I ordered premium tickets for the orchestra section. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You They simply dont care. 5.5 Total Score. These seats sell for $35.00 each. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Recent customer reviews are positive. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. We paid about $500 for the tickets in total. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. How do I know I can trust these reviews about Vivid Seats? Shame shame for all the people you have messed with and hurt. The seller is not responsible for paying shipping fees. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. For 2 and now the event is selling them for 25$$$!!! Full refund and apology for lack of ticket delivery. Tickets were electronic via phone. The company was founded in 2001. They didn't even attempt to make it right. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. On December 13, 2022, I received the tickets from Vivid. These people are thieves and liars. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. We paid $1,279.45 for these tickets. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Vivid Seats Review Summary. Thank you for sharing your feedback, Gregory. Vivid Seats. Never received tickets or a refund let alone even an apology. It guarantees your tickets will be valid and arrive in time for the event. So, Vivid seats charged an additional $196. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Avoid purchasing thru Vivid at all cost. It asked how many tickets I wanted which I selected two. Also, VividSeats says all orders are 100% . After a couple days and a hour or two of being on hold I finally received my refund. The. Yes. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. The event was then rescheduled for July of 2021and then cancelled again. Submit a complaint and get your issue resolved. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I could not attend. I paid for the first 15 rows. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Click here to get notifications about new complaints of Vivid Seats. He was quick to answer my questions and quick to book my tickets. The market price provided by Vivid was over $500 per ticket. HORRIBLE experience. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. ConsumerAffairs is not a government agency. I would never have the paid this amount of money for average seats. Apply this Vivid Seats coupon code for $15 off first . I was unsure on how this all worked. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Terrible customer service. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Then allows the seller to change the date to the day of the event. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. They refuse to give refunds for anything. We value your privacy. Absolute worst customer service ever. He said I should post the tickets for sale. I found two separate listings for tickets in the same section and row. This changed due to Covid, but we did not get a refund because it was getting rescheduled. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. they are all the same basically. Lots of filter options to narrow down events. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. It is a safe and secure process. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. For further help, send us a direct message. We are absolutely sorry to hear what you experience. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. The support team was very friendly, knowledgeable about the event, and got me great seats. Unsubscribe easily. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I do not expect Keillor to come back to Denver at his age. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Received a correct order confirmation but when the tickets came in they moved me to a different section. I never received my tickets but was charged for them. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Customer identification can be provided if needed. The insurance was $65.82. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. People need to understand that VividSeats works against you. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Desired outcome: Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Do not waste your time or money on this company. It offers a 100%. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. says they have a no refund policy unless the event is cancelled. One can only hope these ticket monopolies will be better regulated in the near future. You advised that you arrived at 7:50 PM. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. And in checking with the Keillor show I found that the show was not sold out! We do this to make sure each fan is able to choose tickets that are most accommodating to them. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! There was not enough time to even get to the venue. They won't refund me or get me two tickets together. The site didn't show the total of $632.10 until after I purchased the tickets. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid seats is such a scam!!! This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. A refund or seats in RTC4. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. So I have no tickets and am out $600. The moment you hit submit, they have your money and will not refund. The site is a fraud and they are aware. The office is amazing. This information will help to determine next steps. It also assists sellers who have tickets and want to sell them safely. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. With 30 mins. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I complained and they advised these were upgrade tickets and no refund would be issued. The agent will be able to grant you a refund if your scheduled event has been canceled. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Its location on this page may change next time you visit. I never used them before but I know many people who have. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. and their online chat system is useless. Terrible customer service. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We spent $700 and had our experience ruined for really no good reason. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. 100% Buyer Guarantee is a complete falsity. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Erika, we always want to leave a positive impression on our fans. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. One arrived by mail with a "Lot 16" other was delivered electronically. From A to Z, Vivid Seats customer service is fantastic. Suggest you use another ticket broker. Do I need to print these tickets? Conveniently buy and. 10.1K Ratings. Vivid seats sucks. Vivid Seats is as legit as ticketing sites come. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I beleive he explained everything I needed to know, in detail. We encourage you to reach our to our online support team by sending us DM on social media. I specifically chose a section my whole group is in. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Looking for the best way to buy and sell mobile tickets? It is never our intention to make our fans feel this way. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Desired outcome: Then allows the seller to change the date to the day of the event. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. The second time was one of my worst experiences trying to buy event tickets. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Spent all week leading up to the event trying to call only to get the worst support ever. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. VividSeats has B rating with the BBB.org as of September 2022. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. My credit card was charged $328.30 that day. We lose as a result of your opportunistic business model. We are filing fraud with the bank and reporting to the bbb. I was charged $1, 053.00. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. I received an email a few days before the game to "Confirm my email". Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. We understand how this may be upsetting for you. I never received the email and therefore never accepted the tickets. Just go through Ticketmaster or the event website directly. I then twitted Customer Service and again advised these were upgrade. Credit care company is stating they rejected my dispute because all sales are final. and then vice versa on the inventory thing. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Thanks Vivid Seats. The seller sets the ticket price. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Despite very different reviews, the site is very popular not only in America but also abroad. I have knee issues so very kind to help so we don't walk far. I just want the Tickets I spent over 2 thousand of my hard earned money on. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round.
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