If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. We'll review your case and contact you within 48 hours. I gave alot of money for an item from ebay to a seller. Make sure you know what you can ship and what you cant to avoid delays and fines. Say something like: There is a scratch on the back, please see photo #9 for details. I dont have to pay to get the item back and the person is happy because I resolved their problem. I have reported the buyers, but I still have all 12 returns counting against me. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. I have been selling on eBay for 23 years and I do not accept returns and never have. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. You can always report the buyer later for misusing the MBG. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. . When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Learn more about our Condition of returns policy. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Youll receive the return shipping label credit on your monthly invoice. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Another sale previously had the buyer claim an item was defective when I know it was not. So having a returns policy can give you a competitive advantage. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. How to set up a return policy - eBay You dont need a special printer or self-adhesive labels when printing return shipping labels. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. When listing an item, it's important to include your returns address - opens in new window or tab. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. This is a good option for low-value items. In some cases, we may automatically accept a return request on your behalf. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Your order guaranteed or your money refunded - eBay If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Sorry it happened to you , but ebay does not care about us sellers. Covers your purchase price plus original shipping on virtually all items. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? When I have photographs of how I shipped my item, I will have those as proof. Often, they will review the messages and realize the buyer did not read the listing. You do not have to be in a hurry when you receive the item to refund them. eBay Buyer Protection for Buyers nirE troP ,naM fo elsI. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. When a buyer opens a return request the funds related to the sale may be put on hold. It covers purchases paid with PayPal and most other electronic payment methods. That is assuming the item is truly Not as Described. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Print an eBay return label Tip If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Something went wrong. Pokemon Cards HUGE 1999 WOTC Collection Base Jungle & Fossil Complete And this is my fault? If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Just go to the ResolutionCenter and let us know. You might be asking, "Do private sellers have to accept returns?" The answer is No. You can also start a return request from your Purchases in My eBay. This is something I have saved as a document and I just copy and paste it into all of my listings. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. I always encourage our members to use those photos! When a buyer opens a Not As Described case, the sellers options are few. Examples of alternative shipping arrangements. See Partial refund guidelines. More shipping tips from your fellow sellers! Taking photographs will protect you in the event eBay buyer damaged item and wants refund. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If we're asked to step in to help, we may ask the buyer to return the item to you. Once you request a return, the seller should get back to you within 3 business days. I sent him a message apologizing and requesting more information and photographs of the damage. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Its always good to see where eBay stands with the case before you contact the buyer back. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Depending on your return policy, this may or may not include the original shipping cost. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Couldn't tell you if it helps but it doesn't hurt. Spread the word, we know how to break the . It sucks , but ebay says its your fault and buyers can return for an reason. You'll receive the return shipping label credit on your monthly invoice. 09:32 AM You have 3 business days to respond to the request and resolve the buyer's issue. naM fo elsI. Return an item for a refund | eBay If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. There's no way around losing an Item Not As Described case. Whether you need to accept the return depends on their reason for opening the return. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. - edited I have maintained a 100% seller rating for years. See the table below for guidance on issuing a partial refund. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. It covers purchases paid with PayPal and most other electronic payment methods. Your email address will not be published. I'd really like another option. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. The seller covers the cost of the return. You are describing the old rules the rules changed a few months ago. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit Most of the time if you have an issue with a purchase the seller will be able to solve it for you. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. However, we're here to help. Tip On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. After contacting the seller, it's up to you whether you want eBay to step in. (MBG). With this selected, I am giving a clear eBay return policy. Disclaimer. Choose Print label. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. You can choose whether to accept returns if a buyer changes their mind about a purchase. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. You might be asking, Do private sellers have to accept returns? The answer is No. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. This will definitely help any return request case that comes your way and a good habit to get into. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. You can still close it if things are resolved. Check out our FREE intro Workshop! All Rights Reserved. You can also find more information in our full article below. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. If the buyer is responsible, choose your return address from the dropdown menu. Why didn't you check the size before ordering? The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. How long should I give a seller to fix the problem before I contact eBay? The carrier will then go and pick up the damaged item and do its own investigation of the damage. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. 01:47 PM This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request.
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