Contact BT. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Openreach Trainee Engineer Reviews | Glassdoor Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Starting salary is poor, but you'll reach the higher rate after 3 years. The re-branding exercise actually started, in a very low-key way, a few short . on Do I have to pay for this visit? All depends when your manager wants you I guess. @XRaySpeX . If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 10 reasons to work for BT Openreach - VERCIDA The difference between the engineers was night and day. Not really a good service from BT. sector, For global . Openreach UK Rebranding All its Logos and Engineering Vans There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Technical support. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! The ISP said it can take up to 72 hours. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Your salary I'm wondering will there be engineers working on a saturday? How long is the appointment? Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. There's more to Openreach than meets the eye. BT Openreach was established in 2006 . Hey,@zoni23welcome back to the community. Training is rushed, clothing is poor and supervisory support is weak. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. But you will have heard of BT, BT Broadband and BT Infinity . https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on The BBC is not responsible for the content of external sites. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Well, by fiddling around on the Internet you have found me! Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. It says: Were very sorry about the problem with NJs broadband service. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Help and support; Contact BT; Back. Try their website here. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! An engineer will install an ONT at your premises to connect to the nearby fibre cable. 30-03-2021 Its a good idea to make sure youve got the relevant property insurance to cover such instances. Solved: Invisible hole diggers - BT Community - BT Broadband The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Thousands of members of Communication Workers Union will take action for 24 hours. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. This is how life was back then. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Well send you a text with your engineers name and mobile number. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. If the work is not complex, they'll carry out all the external work required. All in a day's work | 17 comments on LinkedIn I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Installation day: What to expect Work experience gained by working for Openreach is truly respected in its particular field by other firms. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Openreach Civil Engineer Interview Questions | Glassdoor Lost or stolen. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. 15h06. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans This has been a nice experience and I wish the best to Arran in finding work.. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. It was reported a yesterday (I think). Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Work programme gives an insight into life as an Openreach engineer. BT and Openreach workers stage second strike over pay Our broadband then stopped working completely. 8.40 for each calendar day that the service is not repaired. However, you may visit "Cookie Settings" to provide a controlled consent. Well arrange a convenient appointment when both you and the engineer are available. If the work is not complex, theyll carry out all the external work required. - Providing support for Service and Commercial inventory. Engineers from Openreach cut the telephone line while working in the street. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. This website uses cookies to improve your experience while you navigate through the website. You'll find up-to-date details of all charges and pricing information in BT Price List. Working at Openreach: Employee Reviews | Indeed.com - Providing data governance through all operational teams in order to maintain and improve data quality. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. They come across many different situations that require considerable skill and the ability to think and act quickly. It also insists that the line is properly fixed. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. It does not store any personal data. Theres no charge for most engineer visits. Clear a path to the main telephone socket, if you have one. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. [ link to this post] I have a line fault that needs to be fixed. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Ask questions and share tips with other people 24 hours a day. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. To change your appointment: You can also easily change engineer appointments using the BT Business app. First, Openreach will send an engineer to assess how much work is needed. Do openreach work bank holidays? - Plusnet Community They showed their strength but on Monday they will show their generosity. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Automatic compensation: What you need to know - Ofcom The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. The fault isnt due to fair wear and tear. We had to say we were from Openreach, working on behalf of their Service Provider . My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to store the user consent for the cookies in the category "Analytics". Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Contact BT | Call us or chat online | BT Help Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Openreach hiring Openreach Engineer - Trainee in London, England The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. BT Phone Number for Customer Service & Broadband - Selectra I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Noisy faults often dont show up on a line test result. But opting out of some of these cookies may affect your browsing experience. Register (or login) on our website and you will not see this ad. These cookies track visitors across websites and collect information to provide customized ads. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Now there is light at the end of the tunnel! By clicking Accept All, you consent to the use of ALL the cookies. Those striking are largely Openreach engineers and call centre workers. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Openreach trainee engineer interview - Page 30 - BT Community Thing is there is a lot of stuff under footways so you can't go mad. If you arent available, someone over 18 will need to be around. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. and. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Openreach on LinkedIn: #weareopenreach | 17 comments The strikes will take place on 29 July and 1 August. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. You also have the option to opt-out of these cookies. 30-03-2021 Do openreach/ BT engineers work 24/7 - thinkbroadband Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Overtime is usually available so the minimum . Openreach - how long to fix a fault - Edugeek The Communication Workers Union (CWU),. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Answered View answer in the context of this discussion Report post Their service has stopped working and it is not fully fixed after two full working days. I know this because I have 26 years of experience tracing all kinds of faults. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Theyll aim to do this within 5 working days of you placing your order. 30-03-2021 Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Is there an Openreach Engineer in the house? - Page 1 - Jobs Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Openreach creating 5,300 new jobs to speed fibre rollout https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected.
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