For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee. Quality service at no extra cost What do I do if my car breaks down? Vehicle size and weight restrictions apply. Telephone: +61 3 9790 2883. 227678. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. They have reciprocal arrangements with each other to provide assistance to their members when travelling interstate. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $550. RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB) It is your responsibility to inform RACQ promptly of any change in details, including residential address, Nominated Vehicle and other relevant information. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB) RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB) Anything in excess of that distance will be charged to the Driver; (g) You require transportation of passengers beyond the safe carrying capacity of the towing vehicle; (h) RACQ has already provided a service in respect of one Breakdown, excluding the Ultimate, Gold and Gold50 member Entitlement of a second tow at no charge up to 20km; (i) We cannot access your vehicle due to the location of the Breakdown or other factors out of our control (e.g. Pricing effective 1 February 2023 and subject to change. Any towing above this Entitlement will incur an additional cost. Choose from three levels of roadside assistance to suit your drive and budget. Roadside Care covers anyone driving your one nominated vehicle. Call 13 11 11 and let us know your name, where youre located and whats gone wrong. With Extra Care and Roadside Care, service is only for your nominated vehicle. Yes, a licensed driver using your nominated vehicle has access to your roadside assistance subscription. Where the vehicle receiving service is a motorcycle and towing cannot be completed within the operating hours of the place of repair. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Call RACV Emergency Roadside Assistance The provision of Alternative Transportation is subject to availability and any terms and conditions imposed by the Service Provider. Any licensed driver using your nominated vehicle can get help. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 29 June 2019 - 4 April 2021. 2Shell Width For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. We're available 24/7 and fix 90% of issues on the spot. RACV experts debunk ten of the most common petrol myths. $27 - $34.99 per hour. enable JavaScript in your browser. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. Still waiting until cheap Tuesday to fill up with fuel? Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. Replace one ignition key for the Eligible Vehicle; or. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. The Point Brisbane Hotel is seeking a dedicated Kitchen Steward to be part of a tightly knit, energetic kitchen brigade on a casual . JJz6,+\8Y3r}"jA~[T+3}ejgq. We use cookies and other technologies to understand and improve your browsing experience. RACVs road rules expert explains the five most commonly misunderstood road rules. Roadworthy as defined by relevant Queensland legislation. Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. Thank you for submitting the form. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. For policies with a start date from 24 August 2018 - 12 October 2020 or with a renewal effective date from 1 October 2018 - 27 October 2020. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) Car Insurance is separate to Emergency Roadside Assistance. Please refer to Towing Entitlements for Eligible Caravans and Trailers. 230039 receives commission for each policy sold or renewed. The vehicle must be in good condition and meet the registration requirements of your state and territory. Total Care covers anyone driving your nominated vehicle. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. In some instances, RACQ may provide a referral service to specialists who may be able to assist in the above situations at the Drivers cost. criteria: (d) Does not exceed the size limitations; (e) Not an Ineligible Vehicle (see below). Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. There is no cost for fitting an RACQ battery to the Eligible Vehicle. RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with your Entitlements. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. By purchasing a roadside assistance product, you are bound by the terms and conditions below that apply to the relevant product and are subject to change without notice. If you need to be towed further than this, there may be out-of-pocket costs. If you need to be towed further than this, there may be out-of-pocket costs. It has greater all-round cover. (d)Exceed one or a combination of the below size limitations: 1Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded As distributor, RACV Insurance Services Pty Ltd AFS Licence No. For copies, visit racv.com.au. With flexible options including annual and monthly payments. Excellent employee benefits and onsite parking. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. Some Remote Areas restrictions may apply. RACV's default excess is $250 on international travel insurance, which can be reduced to $100 or $0 in exchange for a higher up-front premium when the policy is purchased. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. The Caravan or Trailers axle and wheel assemblies, springs, draw bars and couplings. A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. It's great for those who mainly drive in metropolitan areas. RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Car breakdowns are not only inconvenient, but they can also put your life in danger. RACV total care covers all your vehicles including motorbikes and push bikes. Contact RACV; Legal; Privacy Charter 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. DEAL . Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. From. If we can't unlock your vehicle, well contribute this amount to a professional locksmith. Stable work environment with regular 20 hours per week. Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. Please refer to the End of the Incident section above. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down. The maximum distance measured across the body of the Caravan or Trailer. We take into consideration where youve stopped in either a metro or regional area, and your distance from home. Car revs high during the change and the engine starts making a clunking noise but seems to be running okay. Extra Care is ideal for those who enjoy travelling in-and-out of town. Administrative fees of 50c a month apply for monthly payments, $6 for the year. Per breakdown it includes: All for $11 per month or save when you pay annually for $126 upfront per subscription year*. Cover is also provided to any person lawfully driving the Nominated Vehicle. Damage to a vehicle of any type which is, or could have been, covered by a motor vehicle insurance policy, including but not limited to accident, fire, flood, theft and/or slashed tyres. Doesn't sound good but the motor is . Under Total Care and Extra Care, caravan and trailer assistance will be provided if the vehicle or the trailer being towed can no longer move. Membership in RACQ in accordance with RACQs Constitution. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. Choose from three levels of roadside assistance with monthly or annual payment options. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. Comprehensive, Third Party, and Motorcycle Insurance. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB) Essential cover for those who drive short distances in the metro area. The kilometre limit is different for each plan: Youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB) If your needs arent covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired make sure youcall usfirst so we can authorise this for you. Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. Basic emergency roadside assistance package for drivers who like to stay local. If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). Yes, you can. A trained mechanic will ask you questions and run a diagnostic test to find out whats wrong with your vehicle. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. All benefits in the table are subject to limitations and exclusions. ^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details. We use cookies and other technologies to understand and improve your browsing experience. Kilometres travelled beyond that limit arent included and youll need to cover the payment. It is best suited to those who travel far and wide, and for those who drive different cars. Great team culture. If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. | HYBRID | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE Looking for an Uber approved car, or wanting to save on rising fuel costs ? The time deemed sufficient by an RACQ Service Provider to effect a typical repair, subject to the availability of a qualified mechanic and necessary parts to affect the repair. An Eligible Vehicle with registration details listed on a Roadside Assistance policy. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB).